> Crisis Management

Crisis Management Citations

Siomkos, G.J. & P. Shrivastava (1987), "Strategies for Declining Businesses - Survival in the Fur Business," Long Range Planning, Vol. 20/6, No. 106 (December), pp. 84-95.

Pauchant, Thierry C. and Roseline Douville (1993), "Recent Research in Crisis Management: A Study of 24 Authors' Publications from 1986 to 1991", Industrial & Environmental Crisis Quarterly, Vol. 7, No. 1, pp. 43-66.
Makinen, Helena (2000), "Product Design as Core Competence in a Design-Oriented Industry", post-conference publication, in COMPETENCE 2000, 5th International Conference on Competence-Based Management.
Sheaffer, Z. and R. Mano-Negrin, (2003), "Executives' Orientations as Indicators of Crisis Management Policies and Practices", Journal of Management Studies, Vol. 40, Issue 2, pp. 573-606.

Siomkos, G.J. (1989), "Managing Product-Harm Crises", Industrial Crisis Quarterly, Vol. 3, No. 1, pp. 41-60.

Shrivastava, Paul (1995), "Ecocentric Management for a Risk Society", Academy of Management Review, Vol. 20, N0.1, pp. 118-137.
Shrivastava, Paul (1994), "Castrated Environment - Greening Organizational Studies", Organization Studies, Vol. 15, No. 5, pp. 705-726.
Elliott, Dominic and Denis Smith (1993), "Football Stadia Disasters in the United Kingdom: Learning from Tragedy?" Industrial & Environmental Crisis Quarterly, Vol. 7, No. 3, pp. 205-229.
Pauchant, Thierry C. and Roseline Douville (1993), "Recent Research in Crisis Management: A Study of 24 Authors' Publications from 1986 to 1991", Industrial & Environmental Crisis Quarterly, Vol. 7, No. 1, pp. 43-66.
Sheaffer, Z. and R. Mano-Negrin, (2003), "Executives' Orientations as Indicators of Crisis Management Policies and Practices", Journal of Management Studies, Vol. 40, Issue 2, pp. 573-606.
Gulati, R. and B. Yoo (2001), "Product Failure and Consumption Related Behaviors: The Impact of Consumer Attributions and Consumer Perceptions of Partnering Firms' Responses", American Marketing Association Conference Proceedings, Vol. 12, Summer, pp. 182-183.
Bezuyen, M.J. (1994), "Product Risks and Reputation: Opportunities and Challenges", Journal of Contingencies and Crisis Management, Vol. 2, No. 3, pp. 179-183.
Anderson, D.D. (1997), "Key Concepts in Anticipatory Issues Management", Corporate Environmental Strategy, Vol. 5, No. 1, pp. 6-17.

Shrivastava, P. & G.J. Siomkos (1989), "Disaster Containment Strategies", Journal of Business Strategy, Vol. 10, No. 5 (September-October), pp. 26-30.

In textbooks:

Baumard P. and S. Wauchope (1999), Tacit Knowledge in Organization, Sage Publications.

In academic journals:

Judge, Jr. W.Q., Th.J. Dean, and D.M. Fowler (1996), "Organizational Responses to Strategic Issues Posed by the Natural Environment: An Application of Miles and Snow's Strategic Types", Industrial & Environmental Crisis Quarterly, Vol. 9, No. 4, pp. 419-447.
Pauchant, Thierry C. and Roseline Douville (1993), "Recent Research in Crisis Management: A Study of 24 Authors' Publications from 1986 to 1991", Industrial & Environmental Crisis Quarterly, Vol. 7, No. 1, pp. 43-66.
Hwang, Peter and J. David Lichtenthal (2000), "Anatomy of Organizational Crises", Journal of Contingencies and Crisis Management, Vol. 8, No. 3 (September), pp. 129-139.
Chung, Ed and Cam McLarney (1999), "When Giants Collide: Strategic Analysis and Application", Management Decision, Vol. 37, No. 3, pp. 233-247.
Mc Donald L. and C. Brujins (2002), "Encouraging Whistleblowing as a Crisis Prevention Strategy", IFSAM 2002 Conference.
Yi J.C., Anandalingam G. and L. Sorrel (2003), "An Expert System to Physician-Detailing Planning", Expert Systems with Applications, Vol.25, No. 4, pp. 533-544.
Brujins, C. and L. McDonald (2002), "Encouragint Whistle Blowing as a Crisis Prevention Strategy", IFSAM 2002 Conference, Gold Coast, Queensland, Australia.
Chong, J.K.S. and D.R. Escarraz (1998), "Anticipating and Dealing with Financial Crisis", Management Decision, Vol. 36, No. 10, pp. 637-640.
Wong, L.T. and G.E. Fryxell (2004), "Stakeholder Influences on Environmental Management Practices: A Study of Fleet Operations in Hong Kong (SAR), China", Transportation Journal, Vol. 43, No. 4, pp. 22-35.
Henriques, I. and P. Sadorsky (1999), "The Relationship between Environmental Commitment and Managerial Perceptions of Stakeholder Importance", Academy of Management Journal, Vol. 42, No. 1, pp. 87-99.
Egelhoff, W.G. and F. Sen (1992), "An Information - Processing Model of Crisis Management", Management Communication Quarterly, Vol. 4, No. 4, pp. 443-484.
Chao, C.N., R.J. Mockler and D. Dologite (2002), "Online Trading: The Competitive Landscape", Review of Business, Vol. 23, No. 3, pp. 44-48.
Weiss, A.M., E. Anderson and D.J. MacInnis (1999), "Reputation Management as a Motivation for Sales Structure Decisions", Journal of Marketing, Vol. 63, October, pp. 74-89.
Gulati, R. and B. Yoo (2001), "Product Failure and Consumption Related Behaviors: The Impact of Consumer Attributions and Consumer Perceptions of Partnering Firms' Responses", American Marketing Association Conference Proceedings, Summer, pp. 182-183.
Durme, J.V., R.J. Brodie, and D. Redmore (2003), "Brand Equity in Cooperative Business Relationships: Exploring the Development of a Conceptual Model", Marketing Theory, Vol. 3, No. 1, pp. 37-57.
Ayerbe, C.G, J.L. Murillo Luna, P. Rivera Torres (2004), "Determinantes del Comportamiento Estrategico Medioambiental de la Empresas: Opinion de un Grupo de Expertos", IX Jornadas de Economia Critica, Madrid 25-27 de Marzo.

Kabak, I. & G.J. Siomkos (1990), "How Can an Industrial Crisis Be Managed Effectively", Industrial Engineering, Vol. 22, No. 6 (June), pp. 18-21.

Pauchant, Thierry C. and Roseline Douville (1993), "Recent Research in Crisis Management: A Study of 24 Authors' Publications from 1986 to 1991", Industrial & Environmental Crisis Quarterly, Vol. 7, No. 1, pp. 43-66.

Kabak, I.W. and G.J. Siomkos (1991), "Replacement after a Product Harm Crisis", Industrial Management, September-October, Vol. 33, No. 5, pp. 25-26.

U.S. Consumer Product Safety Commission (2003), "Recall Effectiveness Research: A Review and Summary of the Literature on Consumer Motivation and Behavior", June.

Siomkos, G.J. (1992), "Conceptual and Methodological Propositions for Assessing Responses to Industrial Crises", Review of Business, Vol. 12, No. 4 (Spring), pp. 26-31.

Mc Lean, A. and R. Puchalsky (1994), "Where the Wastes Are: Highlights from the Records of the More than 5,000 Facilities that Receive Transfers of TRI Chemicals", URISA Public Participation GIS PPGIS Conference, University of Wisconsin-Madison.
Goldberg, Steven D. and Beverly B. Harzog (1996), "Oil Spill: Management Crisis or Crisis Management?" Journal of Contingencies and Crisis Management, Vol. 4, No. 1 (March), pp. 1-8.
Hovav, A. and J. D' Arcy (2003), "The Impact of Denial of Service Attack Announcements on the Market Value of Firms", Risk Management and Insurance Review, Vol. 6, No. 2, pp. 97-104.
Husted, B.W. (2002), "Risk Management, Real Options, and Corporate Social Performance", Paper Presented at the Academy of Management Meetings, Denver, Colorado, August.
Christensen, S.L. and J. Kohls (2003), "Ethical Decision Making in Times of Organizational Crisis", Business and Society, Vol. 42, No. 3, pp. 328-358.
McLean, A. and R. Puchalsky (1994), "Where the Wastes Are: Highlights from the More than 5,000 Facilities that Receive Transfers of TRI Chemicals", Unison Institute, CMRN, April.
Sauesarez, N. (2005), "Crisis Management for the Tourism Sector: Preliminary Considerations in Policy Development", Tourism and Hospitality: Planning & Development, Vol. 1, No. 2, pp. 157-172.
Simola, S.K. (2005), "Organizational Crisis Management Overview and Opportunities", Consulting Psychology Journal, Vol. 57, Issue 3, June, pp. 180-192.
Husted, B.W. (2005), "Risk Management, Real Options, and Corporate Social Responsibility", Journal of Business Ethics, Vol. 60, pp. 175-183.

Kurzbard, G. and G.J. Siomkos (1992), "Crafting a Damage Control Plan: Lessons from Perrier", Journal of Business Strategy, Vol. 13, No. 2 (March-April), pp. 39-43.

In textbooks:

Millar, D.P. and R.L. Heath (2003), Responding to Crisis: A Rhetorical Approach to Crisis Communication, Lawrence Erlbaum Associates.

In Academic Texbooks:

Menon, G., R.D. Jewell, and H.R. Unnava (1999), "When a Company Does Not Respond to Negative Publicity: Cognitive Elaboration vs. Negative Affect Perspective", Advances in Consumer Research, Vol. 26, pp. 325-329.
Godar, S.H. (2003), "A Model for Communication Locus in International Product Crisis Management", AIB-SE (USA) Annual Meeting, Clearwater, FL, pp. 213-218.
Elliott, Dominic and Dennis Smith (1993), "Football Stadia Disasters in the United Kingdom: Learning from Tragedy?" Industrial & Environmental Crisis Quarterly, Vol. 7, No. 3, pp. 205-229.
Pratt, C.B. (1994), "Applying Classical Ethical Theories to Ethical Decision Making in Public Relations: Perrier's Product Recall", Management Communication Quarterly, Vol. 8, No. 1, pp. 70-94.
Dawar, N.(1998), "Product-Harm Crises and the Signaling Ability of Brands", International Studies of Management & Organization, Fall, pp. 109-119.
Leornard, M. (1993), "Marketing Literature Review", Journal of Marketing, Vol. 57, No. 1, pp. 116-127.
Carter, S.M. and T. Ruefli (2006), "Intra-Industry Reputation Dynamics Under a Resource-Based Framework: Assessing the Durability Factor", Corporate Reputation Review, Vol. 9, No. 1, pp. 3-25.
Labrecque, J. and S. Charlebois (2006), "Conceptual Links between Two Mad Cow Crises: The Absence of Paradigmatic Change and Policymaking Implications", International Food and Agribusiness Management Review, Vol. 9, No. 2, pp. 1-29.

Kurzbard, G. & G.J. Siomkos (1992), "Product Harm Crisis at the Crossroads: Monitoring Recovery of Replacement Products", Industrial & Environmental Crisis Quarterly, Vol. 6, No. 4, pp. 279-294.

Edwards, M.D. (1996), reading in Course "Crisis Management in American Politics", Graduate School of Political Management, George Washington University. [www.gwu.edu/gspm/syllabi/pmgt252.html]

Kabak, I. & G.J. Siomkos (1991), "A Technical Note: Developing a Procedure for Maintaining Customers", Industrial Management, Vol. 33, No. 3 (May-June), pp. 26-27.

Μέρος της βιβλιογραφίας του μαθήματος «Σχεδιασμός Συστημάτων Υπηρεσιών» του Πανεπιστημίου Tecnologico de Monterrey στο Μεξικό, 2000.

Siomkos, G.J. & G. Kurzbard (1994), "The Hidden Crisis in Product Harm Crisis Management", European Journal of Marketing, Vol. 28, No. 2, pp. 30-41.

In textbooks:

Gauzente, C. (2005), Alerte Marketing, De Boeck Universite.

In academic journals:

Dawar, N. and M.M. Pillutla (2000), "Impact of Product-Harm Crises on Brand Equity - The Moderating Role of Consumer Expectations", Journal of Marketing Research, Vol. 37, No. 2 (May), pp. 215-226.
Tsang, Alex S.L. (2000), "Military Doctrine in Crisis Management: Three Beverage Contamination Cases", Business Horizons, September-October, pp. 65-73.
Stockmyer, J. (1996), "Brands in Crisis - Consumer Help for Deserving Victims", Advances in Consumer Research, Vol. 23, pp. 429-435.
Laufer, D. and K. Gillespie (2004), "Differences in Consumer Attributions of Blame between Men and Women: The Role of Perceived Vulnerability and Empathic Concern", Psychology & Marketing, Vol. 21, No. 2, pp. 141-157.
Labrecque, J. and S. Charlebois (2005), "A Conceptual Comparative Analysis Between the British and the Canadian Mad Cow Crisis", 15th Annual World Food and Agribusiness Forum, Symposium and Case Conference, Chicago, Illinois, USA, June 25-28.
Laufer, D., D.H. Silvera and T. Meyer (2005), "Exploring Differences Between Older and Younger Consumers in Attributions of Blame for Product Harm Crises", Academy of Marketing Science Review, Vol. 2005, No. 7.
Gulati, R. and B. Yoo (2001), "Product Failure and Consumption Related Behaviors: The Impact of Consumer Attributions and Consumer Perceptions of Partnering Firms' Responses", American Marketing Association Conference Proceedings, Summer, pp. 182-183.
Laufer, D., K. Gillespie and B. McBride and S. Gonzalez (2005), "The Role of Severity in Consumer Attributions of Blame: Defensive Attributions in Product-Harm Crises in Mexico", Journal of International Consumer Marketing, Vol. 17, No. 2/3.
David Silveras (2005), "Attributions about Product Harm Crises", Institutt for Psykologi, University of Copenhagen.
Ilkka Toyryla (1999), "Realising the Potential of Traceability - A Case Study Research on Usage and Impacts of Product Traceability", Unpublished Doctoral Dissertation, Helsinki University of Technology.
Charlebois, S. (2005), "A Conceptual Comparative Analysis between the British and the Canadian Mad Cow Crisis: The Cost of Learning", The Saskatchewan Institute of Public Policy, Public Policy Paper No. 35, September, University of Regina.
Eagle, L., J. Hawkins, P.J. Kitchen and L.C. Rose (2005), "Brand Sickness and Health Following Major Product Withdrawals", Journal of Product and Brand Management, Vol. 14, No. 5, pp. 310-321.
Eagle, L., J. Hawkins, P.J. Kitchen, and L.C. Rose (2004), "Product Withdrawal Pandemonium: Marketing Communication Implications from the Pan Pharmaceuticals Product Withdrawals", Massay University Commerce Working Paper, No. 04.10, May. Available at SSRN: http://ssrn.com/abstract=555905.
Silvera, D.H. and D. Laufer (2004), "Recent Developments in Attribution Research and Their implications for Consumer Judgments and Behavior", Annual Advertising and Consumer Psychology Conference, 23rd May, Montreal, PQ, Canada.
De Matos, C.A. and A.V. Rossi (2006), "Consumer Reaction to Product", International Journal of Consumer Studies, pp. 1-10.
LAufer, D. and W.T. Coombs (2006), "How Should a Company Respond to a Product Harm Crisis? The Role of Corporate Reputation and Consumer-Based Cues", Business Horizons, Vol. 49, pp. 379-385.
Gurau, C. and A. Serban (2005), "The Anatomy of the Product Recall Message: The Structure and Function of Product Recall Messages Published in the UK Press", Journal of Communication Management, Vol. 9, No. 4, pp. 326-338.

Siomkos, G.J. & Malliaris, P.G. (1992), "Consumer Response to Company Communications During a Product Harm Crisis", Journal of Applied Business Research, Vol. 8, No. 3 (Fall), pp. 1-9.

In textbooks:

Davies, G., R. Chun, R.V. Da Silva and S. Roper (2002), Corporate Reputation and Competitiveness, Routledge.

In academic journals:

Hartel, C., J.R. McColl-Kennedy, and L. McDonald (1998), "Incorporating Attributional Theory and the Theory of Reasoned Action Within an Affective Events Theory Framework to Produce a Contingency Model of Consumer Reactions to Organizational Mishaps", Advances in Consumer Research, Vol. 25, pp. 428-432.
Jorgensen, B.K. (1996), "Components of Consumer Reaction to Company-Related Mishaps - A Structural Equation Model Approach", Advances in Consumer Research, Vol. 23, pp. 346-351.
Stockmyer, J. (1996), "Brands in Crisis - Consumer Help for Deserving Victims", Advances in Consumer Research, Vol. 23, pp. 429-435.
Laufer, D., D.H. Silvera and T. Meyer (2005), "Exploring Differences Between Older and Younger Consumers in Attributions of Blame for Product Harm Crises", Academy of Marketing Science Review, Vol. 2005, No. 7.

Siomkos, G.J. & P. Shrivastava (1993), "Responding to Product Liability Crises", Long Range Planning, Vol. 26, No. 5, pp. 72-79.

In textbooks:

Fahey L. and R. Randall (Eds.) (2000), The Portable MBA on Strategy, John Wiley & Sons, 2nd edition.
Ledingham, J.A. (2000), Public Relations as Relationship Management: A Relational Approach to the Study and Practice of Public Relations, Mahwah, N.J. Lawrence Erlbaum Associates, Inc., 2000.
Coombs, W.T. (2006), Crisis Management: A Communicative Approach, Mahwah, N.J. Lawrence Erlbaum Associates, Inc.
Kaman Lee, B. (2005), Communication Yearbook, Vol. 29, No.1, pp. 275-309, Chapter 9: Crisis, Culture, Community.
Millar, D.P. and R.L. Heath (2003), Responding to Crisis: A Rhetorical Approach to Crisis Communication, Lawrence Erlbaum Associates.

In academic journals:

Johnston, M. (1997), "What Iceberg? Crisis Management in Action", International Journal of Dairy Technology, Vol. 50, No. 3, pp. 89-95.
Ilinitch, A.Y., N.S. Soderstrom and T.E. Thomas (1998), "Measuring Corporate Environmental Performance", Journal of Accounting and Public Policy, Vol. 17, pp. 383-408.
Johnson, T. (1999) "Corporate Image: What Dimensions Constitute A Good Corporate Image In the Eyes of Chinese Educated Public", AEJMC Conference.
Makinnen H. (2000), "Product Design as Core Competence in a Design-Oriented Industry", Competence 2000- Fifth International Conference on Competence-Based Management
Coombs, T. W. (2000), "Designing Post-Crisis Messages: Lessons for Crisis Response Strategies, Review of Business, Vol. 21, No. 3 (Fall), pp. 37-41.
Coombs, T. W. (2002), "Deep and Surface Threats: Conceptual and Practical Implications for 'Crisis' vs. 'problem'", Public Relations Review, Vol. 28, pp. 339-345.
Williams, D. and B. Olaniran (2002), "Crisis Communication in Racial Issues", Journal of Applied Communication Research, Vol. 30, No. 4, pp. 293-313.
Lee, B.K. (2004), "Corporate Image Examined in a Chinese-Based Context: A Study of a Young Educated Public in Hong Kong", Journal of Public Relations Research, Vol. 16, No. 1, pp. 1-34.
Yi-Hui Huang, Ying-Hsuan Lin and Shih-Hsin Su (2005), "Crisis Communicative Strategies in Taiwan: Category, Continuum, and Cultural Implication", Public Relations Review, Vol. 31, pp. 229-238.
Universitat Osnabruck (2004-05), Seminar Zur Marketing, Prof. Dr. Dirk Standop.
Coombs, W.T. and S.J. Holladay (2002), "Helping Crisis Managers Protect Reputational Assets", Management Communication Quarterly, Vol. 16, No. 2, pp. 165-186.
Hale, J. (1997), "A Layered Communication Architecture for the Support of Crisis Response", Journal of Management Information Systems, Vol. 14, No. 1, pp. 235-255.
Williams, D.E. and B.A. Olaniran (2002), "Crisis Communication in Racial Issues", Journal of Applied Communication Research, Vol. 30, No. 4.
Coombs, W.T. (1998), "An Analytical Framework for Crisis Situations: Better Understanding of the Situation", Journal of Public Relations Research, Vol. 10, No. 3, pp. 177-191.
Coombs, W.T. (1999), "Information and Compassion in Crisis Responses: A Test of their Effects", Journal of Public Relations Research, Vol. 11, No. 2, pp. 125-142.
Coombs, W.T. and S.J. Holladay (2001), "An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches", Journal of Public Relations Research, Vol. 13, No. 1, pp. 321-340.
King, G. (2006), "Image Restoration: An Examination of the Response strategies Used by Brown and Williamson after Allegations of Wrongdoing", Public Relations Review (forthcoming).

Αναφορές στο άρθρο Siomkos, G.J. (1999), "On Achieving Exoneration after a Product Safety Industrial Crisis", Journal of Business and Industrial Marketing, Vol. 14, No. 1, pp. 39-51.

Brammer, S. and S. Pavelin (2005), "Corporate Reputation and an Insurance Motivation for Corporate Social Investment", The Journal of Corporate Citizenship, Vol. 20, pp. 39-51.
De Matos, C.A. and A.V. Rossi (2006), "Consumer Reaction to Product", International Journal of Consumer Studies, pp. 1-10.

Siomkos, G.J. (2000), "Managing Airline Disasters: the Role of Consumer Perceptions and Sense-Making", Journal of Air Transport Management, Vol. 6, No. 2, pp. 101-108

Leung, P. and T. Lam (2004), "Crisis Management During the SARS Threat: A Case Study of the Metropole Hotel in Hong Kong", Journal of Human Resources in Hospitality & Tourism, Vol. 3, No. 1, pp.47-57.
Barron, P.E. (2002), "Air Rage: An Emerging Challenge for the Airline Industry", Asia Pacific Journal of Transport, Vol. 4 (Summer), pp. 39-44.